Refund and Returns Policy

1. Return Period and Eligibility

At Falmure, LLC, customers may request a return within 30 days of receiving their order. The delivery date recorded by the shipping carrier will generally be used to determine when the return period begins.

To be considered for a return, the customer must contact us within the applicable return period and receive return instructions before sending any product back. Packages returned without prior authorization, sent to an unconfirmed address, or submitted after the return period may be declined.

This policy applies to eligible women’s fashion and apparel products purchased directly through falmure.com. Products purchased from another seller, marketplace, reseller, or third-party website must be returned according to the return terms provided by that seller.

2. Return Condition Requirements

Returned products must be unworn beyond a reasonable indoor fitting, unwashed, unaltered, clean, and in substantially the same condition in which they were received. Products must not show signs of extended wear, outdoor use, stains, makeup, deodorant marks, perfume, smoke, body odor, pet hair, damage, stretching, or improper handling.

Customers may carefully try on apparel indoors to assess fit and appearance. Items that have been worn for an event, used for an extended period, washed, dry-cleaned, altered, repaired, tailored, or otherwise changed after delivery may not qualify for return unless the product was defective when received.

Where reasonably possible, products must be returned with their original tags, labels, packaging, accessories, protective materials, detachable components, and any other items included in the original shipment. Multi-piece products and coordinated sets must be returned complete unless we specifically authorize a partial return.

3. Return Request Process

To request a return, please contact Falmure, LLC using the customer service contact information provided on falmure.com. Your request should include your full name, order number, the product you wish to return, the reason for the return, and clear photographs when the product is damaged, defective, incorrect, incomplete, or materially different from what was ordered.

After reviewing the request, we will provide return authorization, the applicable return address, packaging guidance, and any additional information needed to complete the return. Customers should not send products to the address shown on the original shipping label unless we have expressly confirmed that address for returns.

Returned packages should be sent using a reliable and trackable shipping service. Customers should retain the shipping receipt and tracking information until the return and refund process has been completed. We are not responsible for unauthorized returns or packages lost before reaching the designated return location.

4. Return Shipping Costs

If a return is required because the customer received an incorrect product, a verified defective product, a product damaged before or during delivery, a missing component, or another confirmed error for which Falmure, LLC is responsible, we will cover reasonable return shipping costs or provide another appropriate resolution.

If the return is based on personal preference, change of mind, fit preference, style preference, color preference, an incorrect size or quantity selected by the customer, an ordering mistake, or the product no longer being wanted, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless the entire order is returned because of a verified error by Falmure, LLC or unless reimbursement is otherwise required by applicable law. Customs duties, import taxes, brokerage charges, and other government-imposed fees are not refundable by us.

5. Damaged, Defective, or Incorrect Products

If a package or product arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours after delivery. To help us review the issue, customers should provide clear photographs of the outer package, shipping label, internal packaging, affected area, product tags, and the complete product received.

Customers should retain the product and all original packaging until the claim has been reviewed. Depending on the circumstances, product condition, and available inventory, we may offer a replacement, replacement component, partial refund, full refund, or another reasonable solution.

Minor differences in color, texture, pattern placement, stitching, measurements, finish, or appearance may occur because of screen settings, lighting, photography, fabric characteristics, production methods, or normal manufacturing tolerances. These reasonable variations are not necessarily defects unless they materially affect the product’s quality, function, wearability, or intended use.

6. Non-Returnable Products and Return Limitations

The following products may not be eligible for return:

Products that have been worn beyond a reasonable indoor fitting; washed, dry-cleaned, altered, tailored, repaired, stained, damaged, stretched, or misused after delivery; products with makeup, deodorant, perfume, smoke, body odor, pet hair, or other signs of wear; incomplete sets; products missing tags, accessories, or essential components; personalized or specially made products; gift cards; hygiene-sensitive products where return restrictions were clearly disclosed before purchase; and products clearly marked as final sale or non-returnable before purchase.

A product that is normally non-returnable may still qualify for assistance if it arrived damaged, defective, materially different from its product description, incomplete, or incorrect. Return eligibility will be determined after reviewing the order information, delivery evidence, product condition, photographs, and other relevant documentation.

7. Return Inspection and Refund Processing

After the returned product is received, we will inspect it to confirm its identity, condition, completeness, and compliance with this policy. Customers will be notified when the return has been reviewed and whether the refund has been approved, partially approved, or declined.

Approved refunds will be issued to the original payment method used for the order. Refunds cannot normally be redirected to another card, bank account, digital wallet, PayPal account, or other payment method.

Approved refunds are typically processed by us within 3–10 business days after the returned product has been received and inspected. Once submitted, the refund will generally appear in the customer’s original payment account within approximately 7 business days. The exact posting time depends on Stripe, PayPal, the card issuer, bank, digital wallet provider, or other payment service involved. Processing delays controlled by the customer’s financial institution are outside our control.

8. Payment Disputes, Chargebacks, and Customer Support

Before opening a payment dispute or chargeback, customers are encouraged to contact Falmure, LLC so that we have an opportunity to review the order and provide an appropriate resolution. We maintain order records, payment authorization information, shipping confirmations, carrier tracking, delivery evidence, customer communications, product photographs, and return records to review payment disputes accurately.

Submitting a chargeback does not remove the customer’s responsibility to return an eligible product when a return is required. We may provide relevant transaction, delivery, communication, product, and return documentation to Stripe, PayPal, card networks, banks, or other payment providers when responding to a dispute.

Nothing in this policy limits any mandatory consumer rights available under applicable law. For assistance with a return, refund, damaged product, incorrect product, sizing concern, payment issue, or order dispute, please contact Falmure, LLC through the customer service information published on falmure.com.